Troubleshooting: The most common problems and how to solve them

12 articles in this collection
Written by Lucie Tvaruzkova and Jakub Bouchner

Overwhelmed by email notifications?

How to limit the notifications you receive

Written by Jakub Bouchner
Updated over a week ago

You can't log in to SingleCase

Invalid login password

Written by Jakub Bouchner
Updated over a week ago

You can't get to a certain section in SingleCase

SingleCase access is influenced by the role you were assigned to

Written by Jakub Bouchner
Updated over a week ago

Are you having troubles with SingleCase Uploader?

I'm missing the "SingleCase Uploader" folder

When SingleCase launches, you don't see the "SingleCase Uploader" folder on your desktop

Written by Jakub Bouchner
Updated over a week ago

The "SingleCase Uploader" folder "doesn't fit", I can't see my clients and cases

Written by Jakub Bouchner
Updated over a week ago

Don't see the newly created case/new client in the "SingleCase Uploader" folder?

Složka “SingleCase Uploader” se nesynchronizuje

Written by Jakub Bouchner
Updated over a week ago

You don't see the uploaded documents in the "SingleCase Uploader" in SingleCase?

The "SingleCase Uploader" folder does not upload files

Written by Jakub Bouchner
Updated over a week ago

How to upload files with a long path

Written by Lucie Tvaruzkova
Updated over a week ago

You cannot upload a blank document?

Written by Jakub Bouchner
Updated over a week ago

Are you unable to upload a document of an unusual type?

Document type may not be supported by SingleCase

Written by Jakub Bouchner
Updated over a week ago

Having trouble opening, saving or downloading documents?

Document takes too long to open

Long file opening

Written by Jakub Bouchner
Updated over a week ago

You have a problem downloading a large number of files

Maybe your company restricts this possibility or you have exceed the download limit (500)

Written by Jakub Bouchner
Updated over a week ago