Did you edit the document but didn't save it or saved it wrong?
CAUSE: For example, you may have shut down your computer without saving the document, or the power or internet connection may have dropped out, or the editor may have crashed... So the unlock instruction to SingleCase from your computer didn't go through, and you're worried that you've lost the changes you made.
Below, you can find description of the various issues and how to fix them.
1. You can't open a document even if no one else is working on it
If you try to open a document from SingleCase, a lock symbol will appear:
In this case, you need to unlock document manually - in the document repository of the specific file, click on the document detail via the "i" icon and then on Unlock immediately:
You can then reopen the document and make sure that it contains the latest changes, or that the last edit time matches your last save.
2. The document does not contain the last changes, the time of the last modification does not correspond to your last save
Nothing is lost. Click on the SingleCase service app icon (blue square, may be hidden behind the arrow; on Mac, it's on the right side of the top bar and is gray).
If the running of SingleCase service application has not been interrupted, you'll find a record of the document you're editing in the folder, from which you can easily click through to the folder with a local copy of the document:
3. You did not find your latest version among the currently edited documents
This happens if the computer has been restarted or shut down in the meantime. The edit record is no longer available. In this case, click Open unsaved documents folder or the Folders icon next to the Cogwheel.