SingleCase includes a security feature which is to allow access to your SingleCase account for our technical support. Read more about how this access works below.
1) Why does technical support need access to my account?
Exclusively for the identification of specific errors and to answer questions, always on the basis of your request and consent. At the same time, these are typically cases that cannot be verified in any other way (e.g. by replicating the reported bug on our account according to the screenshots provided).
2) Can technical support access my account without my knowledge?
No, the technical support account is blocked by default.
3) How is the technical support account limited?
Technical support can't access your documents (technically prevented by encryption keys in your possession), reporting and can't see private files.
4) How do I enable technical support access?
In the settings - section "Access for the Singlecase technical support". The technical support account is blocked by default. You can enable it for a temporary period (48 hours) or indefinitely. For security reasons, do not allow access unless you have been explicitly invited to do so by technical support via in-app chat.
A) Default state
B) Authorised access
